Return & Refund Policy

Last Updated: July 29, 2026

At Storeheim, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in the original packaging whenever possible.
• Include all accessories, manuals, and original contents.

A proof of purchase or order confirmation may be required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Personalized or custom-made products
• Perishable goods
• Personal care items that have been opened or used
• Items marked as Final Sale

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review your request and work to provide a suitable resolution.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or credit card provider to process and post the refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Storeheim will provide an appropriate solution in accordance with applicable laws and our return process.

For returns due to a change of mind or ordering the wrong item, the customer may be responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges only for damaged or defective items. If you need a different size, color, or variation, you may return the eligible item (if applicable) and place a new order.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled. You may request a return after delivery if your purchase meets the eligibility requirements in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@storeheim.com

We aim to respond to customer inquiries within 1–2 business days.