Shipping policy

Thank you for shopping with Storeheim. This Shipping Policy explains how we process and deliver orders.

Shipping Destinations

Storeheim currently ships to customers within the United States.

We may expand to additional countries in the future.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: Available on selected products where offered at checkout.

Delivery estimates begin after your order has been processed.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your order and delivery location.

From time to time, Storeheim may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information (when available).

Please allow up to 48 hours for tracking information to become active after shipment.

Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment locations.

In such cases, you may receive multiple tracking numbers.

Shipping Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions

  • Carrier delays

  • High shipping volumes

  • Customs inspections (if applicable)

  • Incorrect shipping information provided during checkout

Storeheim is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided, contact us as soon as possible at support@storeheim.com.

If your order has not yet been processed, we'll do our best to update the address. Once an order has shipped, we may not be able to make changes.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of the delivery date.

Please include:

  • Your order number

  • Photos of the package (if damaged)

  • A description of the issue

We'll investigate the matter with the shipping carrier and work toward an appropriate resolution.

Customs and Duties

For orders shipped within the United States, customers generally will not incur customs duties or import taxes.

Contact Us

If you have any questions about shipping, please contact us:

Email: support@storeheim.com

We aim to respond within 1–2 business days.